Strategic Analyst - Customer Loyalty (M/F)


Finance & Accounting

Descrição de Funções:
Wyser is the international company of the Gi Group that develops the recruitment and specialized selection of middle and senior level personnel. We are part of Gi Group, one of the leading international companies in services dedicated to the development of the labor market.

Our client is seeking a Strategic Analyst - Customer Loyalty,, to be part of the CVM department of a Telecommunication multinational.

The main goal will be helping CVM teams analysing data and be able to interpret them to make suggestions about the best campaigns for their clients. You'll work in an Agile squad environment.

Main Responsibilities:

- Helping develop retention strategies and churn propensity models;

- Monitoring the results, before and after analysis to continuous improve current campaigns;

- Benchmarking analysis and proactively make suggestions to improve churn campaigns;

- Design and implement the best renewal offer for fixed services across different channels;

- Tailoring campaign offers to customer segments based on usage (data, in-out of network, calls), fiber availability and competitive pressure.

Required Profile:

- Degree in Business Administration, Finance, Marketing&Communication or similar;

- At least 3 years in similar experiences;

- Fluent in English (mandatory);

- Advanced Excel and experience working in Agile contexts;

- Good analytical and problem solving skills, proactivity and autonomy;

- Experience on working under pressure in a fast-paced and multi-cultural environment;

- Ability to work in a team and across multiple functional teams.

Applicants interested in complying with the requirements of Regulation (EU) 2016/679 (GDPR) are invited to read the privacy policy at




Serviços - Outro

Número de vagas:
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Data de introdução da oferta de emprego:     2019-11-21
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