Wyser, a GI Group Holding company, is a global player in Recruitment & Selection for Middle and Top Management roles.
Reporting directly to the Regional Director and functionally to the Operations Strategy Director, our Client is now looking for a Regional Operations Lead to manage and support a team of Operations Analysts across a defined region
Key Responsibilities:
- Oversee daily operational processes across the region, ensuring coordination with local depots and Operations Analysts;
- Ensure full compliance with SOPs, especially in health & safety, facilities, stock management, and service delivery;
- Monitor and drive results on core KPIs, particularly customer satisfaction, ancillary availability, and efficiency;
- Conduct regular field visits to assess operations, identify bottlenecks, and implement corrective actions;
- Lead and develop a team of Operations Analysts through regular 1:1s, team check-ins, and coaching;
- Support team members in partner management, project delivery, and continuous improvement;
- Act as the main regional contact for key suppliers;
- Lead procurement and negotiations when needed, and assess supplier performance to ensure SLA compliance and drive improvements;
- Lead strategic initiatives like depot openings, relocations, and fleet projects;
- Continuously improve processes for speed, cost-efficiency, and consistency, using data and insights to evolve standards and playbooks;
- Act as a bridge between central and local teams, ensuring effective communication and alignment;
- Collaborate with functional departments to resolve blockers and improve regional performance;
- Provide regular updates on performance, risks, and opportunities to regional and strategy leadership.
Profile:
- 6 to 8 years of experience in operations, logistics, supply chain, or project management, ideally with multi-site exposure;
- 2 to 5 years of experience managing teams, including performance management and coaching;
- Strong background in supplier/partner management and procurement;
- Proficiency in analyzing and acting on operational KPIs and dashboards;
- Excellent organizational and multitasking skills, with the ability to manage competing priorities in a fast-paced environment;
- A practical, solution-oriented mindset with a focus on execution;
- Strong interpersonal and communication skills;
- Fluency in English (mandatory);
- Fluency in a German or Italian is a strong plus;
- Availability to travel frequently within the region.
This role offers an exciting opportunity to drive the growth and development of the category.
