Publicado a 20/06/2022
Descrição da Oferta
Wyser is the recruitment partner of a world-leading company that ranks among the best Employers worldwide.
As the recruitment partners of Air Liquide in Portugal we are currently recruiting a HR Support Specialist: Italian Speaker to join their Europe Business Services Centre located in Algés and Tomar.
This position will be in charge of day-to-day activities associated with supporting employees, managers and HR with their questions related to HR policies, tools and processes.
·Managing and coordinating the processing of incoming tickets to ensure timely and effective resolution of enquiries, incidents and requests according to the agreed service levels;
·Leading, coordinating and allocating incidents and requests that require urgent attention;
·Identifying trends in incidents and services requests raised for continuous improvement consideration;
·Acting as an escalation point and provide coordination and support for the service desk team for high severity incidents;
·Ensuring documentation of incident resolution for submission into the knowledge base.
·Bachelor’s degree in Business Management or any other relevant field, such as Degree in Human Resources Management other Social Sciences;
·Previous experience in contact Centre / service desk operations and service delivery environment;
·Demonstrated ability to work with HR systems and processes efficiently and effectively;
·Previous experience with ServiceNow; and/or Workday (is a plus);
·Strong organizational and time-management skills;
·Full proficiency in Italian and English (mandatory).
This is an excellent opportunity to join a new and revolutionary project that will provide you with an opportunity to work in an international cross project environment with a lot of visibility where you will be able to take the next steps in their digitization journey and will positively influence their globally employee experience.
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